We fund, administer and collect RAF and COID medical claims.
The Road Accident Fund (RAF) pays for treatment after a road accident caused by the driving of a motor vehicle. The Compensation Fund pays for treatment after an injury at work. Both pay slowly. We pay the hospital now, administer the claim, and collect from the fund.
Our Specialisation
Expertise in the RAF and COID frameworks.
We navigate the Road Accident Fund (RAF) and Compensation for Occupational Injuries and Diseases (COID) systems for patients, providers and employers.
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RAF Solutions
Private treatment for road accident patients, funded while the RAF processes the claim. Pre-funding, billing and collections for medical providers.
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COID Management
Claim billing, collections and pre-funding, and injury-on-duty (IOD) registration on behalf of employers. Full-cycle compliance for corporate employers and domestic household worker registrations.
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Systemic Integration
Connecting patients, private healthcare, state healthcare, attorneys and medical schemes.
Nationwide
The 4-Way Impact
Patients
Private care, funded before and after the RAF issues an undertaking.
Families
Families know where the patient’s treatment and claim stand.
Medical Providers
Unlocking cash flow and eliminating the administrative burden and risk of RAF/COID bureaucracy.
State Healthcare
Relieving pressure on overburdened public hospitals by arranging private treatment, funded through the RAF or COID, for patients whose treating clinician considers them fit for transfer and who choose it.
Your Treatment. Our Mission.
Private medical treatment while your RAF claim is processed.
We arrange private treatment and pay the hospital while the RAF processes your claim. We do not invoice you for our services. The hospital and specialists we fund agree with us not to invoice you for the treatment we have funded. The treatment we fund is at no cost to you.
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Emergency treatment and transport after an accident are decided by the emergency services and the treating doctors. We do not take part in that decision.
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Pre-Undertaking Care
We fund private treatment before the RAF issues an undertaking. An undertaking is the RAF’s written promise to pay for your future treatment at its tariff.
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Post-Undertaking Support
We administer the claims for your treatment once the undertaking is issued. Your treating doctors decide your treatment and whether you are fit to be transferred.
Your RAF claim is lodged by you or by your attorney. We lodge the hospital’s and specialists’ own claims with the RAF and administer them.
Treatment Request
Streamlining Inter-Hospital Transfers (IHT)
Private treatment, funded through the RAF or COID, for patients fit for transfer.
State Facility Referral Portal
We arrange a bed at a private hospital, the inter-hospital transfer by a licensed ambulance service, and the funding of the admission. The treating clinician decides fitness for transfer. The patient, or a person entitled to consent for them, agrees to the transfer.
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Capacity Relief
We arrange private treatment for road accident and injury-on-duty patients whose treating clinician considers them fit for transfer and who choose private care.
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Treatment at your facility continues until the transfer takes place. The clinical record and discharge summary go to the receiving hospital, not to us.
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Direct Support
We manage the administration of the transfer with your admissions desk and the receiving hospital.
Revenue Realised.
Focus on care while we carry the operational admin and risk of navigating RAF and COID bureaucracy.
Road Accident Fund Services
Case management, billing, administration, collections and pre-funding.
COID Services
Collections, switching, IOD management and pre-funding.
Referrals
Referrals of road accident patients are made on clinical need, available capacity and the patient’s choice. No fee is paid or received for a referral, and referrals are not linked to the services you take from us.
Partnered Providers
MSP Inquiry
Compliance & Protection.
Simplifying COID for Every Business Level.
We register employers with the Compensation Fund or its licensed mutual association, file the annual return of earnings, obtain Letters of Good Standing, and manage injury-on-duty claims from incident to payment.
Corporate Solutions
Full-cycle management for all industries (COID, FEM & RMA).
Domestic Households
Registration and annual assessment for households employing domestic workers.
Why Audit Your Standing?
An unregistered employer faces penalties, and the fund recovers from it the compensation and medical costs it pays. We check your registration, assessments and open claims and tell you what is outstanding.
Compliance & Audit Request
Partnered Corporate Employers
Specialised Recovery & Support.
COID awards for attorneys and recoveries for medical schemes.
For Attorneys
Obtaining COID Third-Party Awards to support RAF litigation and settlements. Our fee is per matter, invoiced to the firm, and is not deducted from the employee’s compensation.
For Medical Schemes
Identifying treatment paid by the scheme that the RAF or the Compensation Fund is liable for, and recovering it through the member’s claim under the scheme’s rules.
Partner With Valomate
Why We Exist.
Core Promise
The funds pay slowly. We pay the hospital now, administer the claim, and collect from the fund.
Who We Are
Valomate Solutions (Pty) Ltd, registration 2025/408783/07, operating as Valomate since 2020, based in Pretoria and operating throughout South Africa. We fund, administer and collect medical claims against the RAF and the Compensation Fund. Clinical decisions are made by the treating practitioners. Patients choose their hospital. Directors: B van Zyl and J de Clercq.
What We Stand For
Your claim.
When we take on a claim, our client sees every step of it on our platform.
Integrity First.
Trust is our most valuable currency. We protect it with transparency, lawful practice, and ethical choices.
Relentless Efficiency.
We move quickly, accurately, and strategically to shorten the distance between need and resolution.
Empathy in Action.
We never forget that behind every claim, every admission, and every invoice is a human being whose life is on hold.
Our Purpose
- To make the systems that govern compensation and care work for people, not against them.
- To ensure that those entitled to relief, treatment, and recovery can access it without unnecessary delay or loss.
Why We Exist
- Because the gap between entitlement and access is where too many suffer in silence.
- Because we believe the right thing should not require endless fights to achieve.
Our Approach
- Precision Processes – Every step documented and recorded.
- Partnership Power – Strong relationships with stakeholders to accelerate outcomes.
- Data-Driven Decisions – Facts over speculation, evidence over assumption.
- Proactive Communication – No chasing in the dark. Clients know where they stand at every stage.
Privacy notice.
This notice explains what personal information we collect through this website, why, and what your rights are under the Protection of Personal Information Act, 2013 (POPIA).
Who we are. Valomate Solutions (Pty) Ltd, registration 2025/408783/07, 613 Andries Strydom Street, Constantia Park, Pretoria, 0181, is the responsible party. Our Information Officer is Bianca van Zyl, reachable at popia@valomatesolutions.co.za or 012 012 5746, and is registered with the Information Regulator. Our PAIA manual is at valomatesolutions.co.za/paia-manual.pdf.
What we collect on this website. The forms on this website collect your name, email address, phone number, the organisation you represent where applicable, and the service you are enquiring about. The patient form also asks who you are in relation to the patient, the date of the accident, the status of any claim, and where the patient currently is. The patient is not named on the form. The state facility form also asks whether the treating clinician has recorded the patient as fit for transfer. We do not collect details of injuries, diagnoses, treatment, identity numbers or documents through this website. Where we need that information, we request it after first contact by Microsoft 365 email or a OneDrive link restricted to named recipients, and with the consent of the person it concerns, or of a person entitled by law to consent for them. Where the patient is a child, we obtain the consent of a competent person.
Why we collect it. To reply to your enquiry and to assess whether we can provide the service you asked about. We process it on the basis of your consent, given by ticking the consent box on the form, and, where you enquire on behalf of an organisation, because processing is necessary for our legitimate interest in responding to the enquiry. Information about a patient supplied by a family member or a hospital is processed because it is necessary to establish the patient’s claim and, after first contact, with the patient’s consent. You may withdraw consent at any time by writing to popia@valomatesolutions.co.za. We do not use enquiry information for direct marketing unless you agree to that separately.
Who receives it. Form submissions are sent by email to the Valomate Solutions staff responsible for the audience concerned. We do not sell enquiry information. We host this website on our own hardware in South Africa. Microsoft, which provides our email and file storage, and our IT support provider process it as our operators under written contracts. Our Microsoft email and file storage are held in Microsoft’s South African data centres. Cloudflare checks that each form submission comes from a person and processes the connection details of that check on its own network, which may be outside South Africa. Where a service is provided, information is shared with the hospitals, funds and other parties needed to deliver it, under separate agreements.
How long we keep it. Enquiries that do not lead to a service are deleted 12 months after our last contact with you. Records of a service we provide, including health information, are kept for seven years after the matter is closed, or, where the patient was a child, until the later of that date and the patient’s 21st birthday. Email is purged after 180 days; records we must keep are moved to the matter file before then.
How we protect it. We keep personal information in our own claims platform, in Microsoft 365 and on encrypted company laptops. Access is limited to the people who need the information for your matter. Every account is protected by a password and multi-factor authentication. We hold no paper records. If a breach affects you, we notify you and the Information Regulator.
Your rights. You may ask what personal information we hold about you (under the Promotion of Access to Information Act; see our PAIA manual), ask us to correct or delete it, object to processing, and complain to the Information Regulator (JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001; 010 023 5200; POPIAComplaints@inforegulator.org.za). Write to our Information Officer at popia@valomatesolutions.co.za.
Website analytics and cookies. We do not run analytics on this website. Cloudflare Turnstile, which protects our forms against automated submissions, sets a cookie for that purpose only.
Last updated 7 September 2026.